CONTACT
I want to contact Go Wild Deals. How do I do this?
At Go Wild Deals customer support is our number 1 priority, this is why we have set up the FAQ’s section so you can quickly find the answer you need and saves you emailing us and waiting for a reply as we receive 100’s of emails every day, so we would much prefer to spend this time finding great deals for you!
You will find everything you need below regarding delivery of your product, however if you can not find the answer you are looking for feel free to contact us at info@gowilddeals.com.
DELIVERY
How long does it take for my order to be delivered?
We have a no-inventory model which means we only order the products from the suppliers after the deal finishes. It can take up to 4 weeks from the deal end date for your order to arrive, but I'm sure you will agree the huge savings are worth the wait!
My order has not arrived after 3 weeks. What do I do?
In the unlikely event that your order has still not arrived, please follow the following steps:
- Visit the past deals section of the website and navigate to the product you bought.
- Click on the deal and it will bring up the suppliers contact information. Please contact the supplier directly as they will have all the tracking information and the status of your order. Note: All orders will have not the same delivery speed. We aim to make deliveries as quickly as possible, however final delivery date is at the discretion of the supplier so we thank you in advance for your patience and understanding.
I can't find supplier details or my deal in past deals. What do I do?
If you can not find your deal in the past deals section of our webiste or can not contact the supplier please email us at info@gowilddeals.com We try to reply to all emails within 24hours, however most emails are answered within a few hours.
Please ensure when you email us that it is from the email address associated with your Go Wild Deals account and send your order number and name of product, this will help with a quicker response.
Other contact alternatives are Ph: 0845 021 DEAL
Office hours 10am - 5pm Mon - Fri
ORDERS
I’m new, how do I buy today’s ‘Wild Deal’?
Welcome to Go Wild Deals! The first step is to become a registered member to ensure easy ordering, and inclusion in our daily deal notification email service. Membership is free of charge and there are no other commitments like minimum purchases. The only condition is that you must be over 18 years old.
Remember to enter a valid email address, as all email correspondence including order confirmations and our special ‘members only deals’ will be sent there.
After entering your details and becoming a member visit our home page (www.gowilddeals.com) to view today’s Wild Deal. Simply click on the green ‘Buy Now’ button (or the orange ‘Almost Gone’ button) to add the product to your shopping cart. In your shopping cart you can choose the quantity and any other preferences (if applicable) such as size, colour etc. Once you are happy with the changes click the ‘update’ button or click ‘continue’ to keep shopping. We have other wild deals available shown underneath the featured daily deal section, as before simply click on the item you wish to buy and it will show up in your shopping cart.
Once you have finished browsing all the amazing deals on www.gowilddeals.com click the ‘checkout’ button in your shopping cart and follow our easy check out system. Please note that the items in your order are not reserved for you until you complete your order and pay for it. Upon completion, you will receive an order confirmation email.
For any problems with ordering pleases contact orders@gowilddeals.com.
I want to purchase a past ‘Wild Deal’. Will you be selling more?
At Go Wild Deals we constantly try to source new and unique products and often only have limited quantities available to be sold. If all the stock for that days deal was bought than unfortunately its unlikely to be available again. However on occasions we may be able to locate additional units, so you may see it available on the website as either one of our ‘Other Wild Deals’ or a group deal day which is a collection of items, so keep an eye out for those. If you haven’t already done so, sign up now for our free daily deal eNewsletter to see what today’s deal is and never miss out again.
What happens if I’m not home to receive the parcel?
Almost all of our items are shipped out using a registered service. If you are not at home/ or the location you listed to be shipped to at the time of delivery you will be left with a notification card with instructions on where to locate your parcel (usually the local post office). You will need to present this notification card with ID in order to collect your parcel. The post office normally keeps parcels on hold for 7days before sending back to us as ‘Return to Sender’. After this time, the parcel gets automatically sent back to our warehouse. To redeem your parcel you will need to pay for shipping to have it resent out. Please contact returns@gowilddeals.com to arrange this if need be.
RETURNS
My item got damaged in transit, can I get a replacement sent?
All items shipped by Go Wild Deals are insured, so if your item is damaged in transit you are covered and able to receive a replacement order. We need to be notified within 24hrs of delivery. Please email info@gowilddeals.com and describe in detail the problem, provide photographic evidence of the damaged good/s, provide photos of the packaging showing the tracking number and a copy of the original invoice. From here we assess the situation and advise if a replacement item, refund or credit voucher to the value of the item will be issued. Please note from time to time an item may sell out, so if we are unable to provide you with a replacement item, in this case, we will give you a full refund.
My item was defective item. Can I return it?
If you have received a defective item and need to exchange it for the same item, please email info@gowilddeals.com, describe in detail the problem and/or provide photos showing the defects. From here we access the situation and advise if a replacement item, refund or credit voucher to the value of the item will be issued. You have 24hrs to advise us of a faulty item otherwise your request may be rejected.
I changed my mind. Can I get a refund?
Unfortunately we can not cater for any change of mind requests. We highly recommend that prior to purchase, you review all advertised details and undertake your own research if necessary (e.g. best before date/included accessories/brand new or refurbished/PC requirements etc).
How is shipping charged for multiple items?
From time to time we feel a little wild and offer promotions on shipping such as a ‘shipping cap’ or a ‘combined shipping offer’, in which case the shipping will work out cheaper than the advertised costs. This applies when two or more of the same item, or several different items are ALL within the one order and paid for within the same transaction. Occasionally we also have additional one off shipping specials, so keep an eye out for those too!
Can I view details of my current and past orders?
Yes, you simply go to the website, and sign in, click on ‘my account’ and you will be able to view your order history under your personal details section. You can click on any of the 'view order' links to view all your past orders.
Can I cancel my order?
We understand that sometimes in the hype of the sale you may overlook certain details or buy something you didn't mean to, but unfortunately cancellations are at our discretion and based on the circumstances and logistics involved. Please note we are only able to cancel orders that have not yet entered the warehousing/ processing stage. So unfortunately sometimes by the time we get to your email it may be too late for us to cancel your order, especially if it was placed after hours or during weekends, though we do our best to respond to all emails ASAP.
